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Privacy Policy

These terms and conditions outline the rules and regulations for the use of Jom System’s Website, located at https://jomcomputer.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Jom System Website if you do not agree to take all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logged on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

LICENSE

Unless otherwise stated, Jom System and/or its licensors own the intellectual property rights for all material on Jom System Website. All intellectual property rights are reserved. You may access this from Jom System Website for own personal use subject to restrictions set in these terms and conditions.

You must not:

- Republish material from Jom System Website
- Sell, rent or sub-license material from Jom System Website
- Reproduce, duplicate or copy material from Jom System Website
- Redistribute content from Jom System Website
-This Agreement shall begin on the date hereof.

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Website without prior written approval:

-Government agencies.
- Search engines.
- News organizations.

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses. And system-wide accredited businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website. These organizations may link to our home page, to publications or other Website information so long as the link:

(a) is not in any way deceptive;
(b) does not falsely imply sponsorship,
endorsement or approval of the linking party and its products and/or services; and
(c) fits within the context of the linking party’s site.

If you are one of the organizations listed above and are interested in linking to our website, you must inform us by sending an e-mail to Jom System at hello@jomsystem.com . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 1-2 weeks for a response. Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of JomSystem’s logo or other artwork will be allowed for linking absent a trademark license agreement.

CONTENT LIABILITY

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

RESERVATION OF RIGHTS

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

- limit or exclude our or your liability for death or personal injury;
-limit or exclude our or your liability for fraud or fraudulent misrepresentation;
-limit any of our or your liabilities in any way that is not permitted under applicable law; or
-Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Products and Services

Refurbished PC
Used Laptop
Used Monitor
PC Buyback

Support

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Warranty Policy
Shipping Policy
Condition Guidelines

Company

About Us
Privacy Policy
Terms & Conditions

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Warranty Policy

Warranty Coverage

We provide 1 year carry in hardware warranty and 3 months carry in warranty for battery product, The warranty covers any hardware defects or malfunctions under normal use conditions. This includes:

– Internal components such as the CPU, RAM, hard drive/SSD, motherboard, and power supply.
– Display issues, such as dead pixels or screen malfunctions.
– Keyboard and trackpad functionality.
– Ports and connectivity (USB, HDMI, etc.).

What’s not covered

– Accidental Damage: Any damage caused by accidents, drops, spills, or unauthorized repairs.
– Wear and Tear: Normal wear and tear on components like the battery, keyboard, and exterior casing.
– Unauthorized Modifications: Any issues arising from modifications or upgrades performed by the customer or unauthorized technicians

How to Make a Warranty Claim

WhatsApp us at +60 3-3132 8109 with your purchase receipt, order number and a description of the issue. Our support team will guide you through troubleshooting steps to determine the cause of the problem. If the issue is covered under warranty and cannot be resolved remotely, we will arrange for the repair or replacement of the device.

Shipping Policy

Pickup Policy (Kuala Lumpur Only)

– Pickup is available within Kuala Lumpur city limits.
– Contact us to arrange a pickup time that works for you. We will coordinate with you to schedule a suitable timeslot.
– Provide accurate address and contact details for a smooth pickup process. Our team will confirm the details with you before arriving.

In-Person Delivery

– Our office is located at No. 11-27, Menara Mutiara Sentral, No.2, Jalan Desa Aman 1, Cheras Business Centre 56000 Kuala Lumpur. Please contact us to confirm office hours and arrange a suitable time for delivery.

– Upon arrival, check in at the reception and inform our team of your delivery. We will assist you with the drop-off process and provide any necessary receipts or confirmations.

Condition Guidelines

Before selling your PC to us through our buyback program, please ensure the following conditions are met to streamline the process and help you receive the best possible value.

Before any gadgets are accepted for buyback, they will all go through a comprehensive inspection.

1. Make sure to back up all important data from your PC. Once the device is sold, all data will be wiped, and it will be impossible to recover any files.

2. Perform a factory reset or use a reliable data erasure tool to remove all personal information from your PC. This protects your privacy and ensures no sensitive data remains on the device.

3. Inspect your PC for any physical damage. Devices with major issues like a cracked screen, non-functioning keys, or damaged ports should be noted, as these factors can affect the buyback value.

4. Ensure your PC powers on and operates normally. Test essential functions like the display, keyboard, touchpad, ports, and battery life. If there are any functional issues, be prepared to describe them accurately.

5. Gather and include the original accessories (e.g., charger, cables) and packaging. While not mandatory, having these items can improve the buyback offer.